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Zomato Unveils AI Support Platform 'Nugget' to Help Businesses Automate Customer Service

Zomato Unveils AI Support Platform 'Nugget' to Help Businesses Automate Customer Service

Zomato has launched Nugget, an AI-powered customer support platform, after testing it internally for three years. CEO Deepinder Goyal announced that Nugget can resolve up to 80% of queries autonomously, adapt in real time, and requires no coding skills. It handles 15 million+ interactions per month for Zomato, Blinkit, and Hyperpure. The platform also classifies complaint images, automates audits, and builds voice AI agents. Businesses using older providers can switch to Nugget for free. This marks the first launch from Zomato Labs, the company’s innovation arm.

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