PRIVACY POLICY - CredyFi
CredyFi is a product of Soocel Digital Solutions Private Limited.
INTRODUCTION
CredyFi recognises the importance of the privacy of its users and also of maintaining the confidentiality of the information provided by its users as a responsible data controller and data processor.
The app is a financial engagement and financial services aggregator platform.
This Privacy Policy provides the practices for handling and securing users' Personal Information (defined hereunder) by CredyFi.
This Privacy Policy applies to any person (‘User’) who uses, purchases, intends to purchase, or inquire about any product(s) or service(s) made available by CredyFi through any of CredyFi customer interface channels, including its website, mobile site, mobile app & offline channels including call centres and offices (collectively referred herein as "Sales Channels").
For the purpose of this Privacy Policy, wherever the context so requires, "you" or "your" shall mean User, and the term "we", "us", or "our" shall mean CredyFi. For this Privacy Policy, Website means the website(s), mobile site(s), and mobile app(s).
By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy, please do not use or access our Website or other Sales Channels.
This Privacy Policy does not apply to any websites (s), mobile sites, or mobile apps of third parties, even if their websites/products are linked to our Website. Users should take note that information and privacy practices of business partners, advertisers, sponsors, or other sites to which provide hyperlink(s) may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties with whom they interact.
This Privacy Policy is an integral part of your User Agreement with CredyFi, and all capitalised terms used, but not otherwise defined herein, shall have the respective meanings as ascribed to them in the User Agreement.
USERS OUTSIDE GEOGRAPHICAL LIMITS
Please note that the data shared with us shall be processed in India and other jurisdictions where a third party engaged may process the data on our behalf. By agreeing to this policy, you are providing CredyFi with your explicit consent to process your personal information for the purpose(s) defined in this policy. The data protection regulations in India or other jurisdictions mentioned above may differ from those of your country of residence.
If you have any concerns in the processing of your data and wish to withdraw your consent, you may do so by writing to the following email id: support@credyfi.com. However, if such processing of data is essential for us to be able to provide service to you, then we may not be able to serve or confirm your inquiry after your withdrawal of consent. For instance, if you want to look for any investments abroad, then certain personal information of yours, like contact details, gender, PAN Details, Income, Aadhar card Number, etc., which may require specific attention facilities, etc., may have to be shared by us with our third-party clients. And they may further process this information. Such sharing and processing of information may extend to the state where you will apply.
A withdrawal of consent by you for us to process your information may severely inhibit our ability to serve you properly, and in such case, we may have to refuse your request altogether or unreasonably restrict us from servicing your request, which may further affect your credit rating or may compel us to cancel your request.
TYPES OF INFORMATION WE COLLECT AND ITS LEGAL BASIS
The information detailed below is collected for us to be able to provide the services chosen by you and also to fulfil our legal obligations as well as our obligations towards third parties as per our User Agreement.
"Personal Information" of the User shall include the information shared by the User and collected by us for the following purposes:
Registration on the Website: Information that you provide while subscribing to or registering on the Website, including but not limited to information about your identity such as name, gender, marital status, religion, age, etc., and your contact details such as your email address, postal address, and telephone number (mobile or otherwise). The information may also include information such as your banking details (including credit/debit card) and any other information relating to your income and/or lifestyle, billing information, payment history, etc. (as shared by you).
Other information: We may also collect some other information and documents, including but not limited to transactional history (other than banking details) about your e-commerce activities and buying behaviour. Your usernames, passwords, email addresses, and other security-related information used by you in relation to our Services.
Data either created by you or by a third party and which you wish to store on our servers, such as image files, documents, etc.
Data available in the public domain or received from any third party, including social media channels, including but not limited to personal or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures, or any other information that is permitted to be received as per your account settings) as a part of your account information.
Only basic minimal data (Name, Address, Contact details) to be stored.
HOW WE USE YOUR PERSONNEL INFORMATION
The Personal Information collected may be used in the following manner:
While making a Request or Inquiry, making a booking, we may use Personal Information, including payment details, which include the customer's name, Bank account details (in encrypted form) with the expiration date of a debit card or credit card if needed, banking details, wallet details, etc., as shared and allowed to be stored by you.
We may also use your Personal Information for several reasons, including but not limited to:
Confirm your requests with respective service providers; keep you informed of the transaction status; send request confirmations either via SMS, Whatsapp, or any other messaging service; send any updates or changes to your request(s); allow our customer service to contact you, if necessary; customise the content of our website, mobile site and mobile app; request for reviews of products or services or any other improvements; send verification message(s) or email(s); validate/authenticate your account and prevent any misuse or abuse. Contact you on your birthday/anniversary to offer a special gift or offer.
Surveys: We value opinions and comments from our Users and frequently conduct surveys, both online and offline. Participation in these surveys is entirely optional. Typically, the information received is aggregated and used to make improvements to the Website, other Sales Channels, and services and to develop appealing content, features, and promotions for members based on the results of the surveys. The identity of the survey participants is anonymous unless otherwise stated in the survey.
Marketing Promotions, Research, and Programs: Marketing promotions, research, and programs help us identify your preferences, develop programs, and improve the user experience. Personal Information collected by us for any activity may include contact information and survey questions. We use such Personal Information to notify any contest winners and survey information to develop promotions and product improvements. As a registered User, you will also occasionally receive updates from us about offers, special offers, new services by CredyFi, and any other noteworthy items, including marketing programs. In addition, you may look forward to receiving periodic marketing emails, newsletters, and exclusive promotions offering special deals. From time to time, we may add or enhance services available on the Website. To the extent that you provide and use these services, we will use the Personal Information you provide to facilitate the service(s) requested. For example, if you email us with a question, we will use your email address, name, the nature of the question, etc., to respond to your question. We may also store such Personal Information to assist us in making the Website better and easier to use for our Users.
CredyFi may, from time to time, launch programs through which users may stand to win any preapproved offers related to rewards or other rewards. We may use your Personal Information to enrol you in the rewards program, and the status of the same will be visible each time you log in to the Website. Depending on the reward program, each time you win a reward, CredyFi may share your Personal Information with a third party that will be responsible for fulfilling the reward to you. You may, however, choose to opt out of such reward programs by writing to us OR BY JUST REJECTING OR IGNORING THEM. For various purposes, such as fraud detection, etc., we at times, may verify information of customers on a selective basis. Additionally, CredyFi may share your Personal Information, anonymized and/ or aggregated data to a third party that CredyFi may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, data processing, and assessing creditworthiness for offering credit.
HOW LONG DO WE KEEP YOUR PERSONNEL INFORMATION
CredyFi will retain your Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this policy. In some circumstances, we may retain your Personal Information for longer periods of time, for instance, where we are required to do so in accordance with any legal, regulatory, tax, or accounting requirements.
Where your personal data is no longer required, we will ensure it is either securely deleted or stored in a way that means it will no longer be used by the business.
COOKIES AND SESSION DATA
Cookies:
CredyFi uses cookies to personalise your experience on the Website and the advertisements that may be displayed.CredyFi'si use of cookies is similar to that of any other reputable online companies or Apps available on Android or iOS phones.
Cookies are small pieces of information that are stored by your browser on your device's hard drive. Cookies allow us to serve you better and more efficiently. Cookies also allow ease of access by logging you in without having to type your login name each time (only your password is needed); we may also use such cookies to display any advertisement(s) to you while you are on the Website or to send you offers (or similar emails – provided you have not opted out of receiving such emails) focusing on destinations which may be of your interest.
A cookie may also be placed by our advertising server or third-party advertising companies. Such cookies are used for purposes of tracking the effectiveness of advertising served by us on any website and also to use aggregated statistics about your visits to the Website in order to provide advertisements on the Website or any other website about services that may be of potential interest to you. Third-party advertising companies or advertisement providers may also employ technology that is used to measure the effectiveness of the advertisements. All such information is anonymous. This anonymous information is collected through the use of a pixel tag, which is an industry-standard technology and is used by all major websites. They may use this anonymous information about your visits to the Website in order to provide advertisements about goods and services of potential interest to you. No Personal Information is collected during this process. The information so collected during this process is anonymous and does not link online actions to a User. Most web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether your browser will accept cookies.
CredyFi supports your right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking CredyFi cookies may disable certain features on the Website and Mobile Application and may hinder an otherwise seamless experience to purchase or use certain services available on the Website. Please note that it is possible to block cookie activity from certain websites while permitting cookies from websites you trust.
Automatic Logging of Session Data:
Each time you access the Website or Mobile application your session data gets logged. Session data may consist of various aspects like the IP address, operating system, type of browser software being used, and activities conducted by the User while on the Website. We collect session data because it helps us analyse User’s choices, and browsing patterns, including the frequency of visits and duration for which a User is logged on. It also helps us diagnose problems with our servers and lets us better administer our systems. The aforesaid information cannot identify any User personally. However, it may be possible to determine a User's Internet Service Provider (ISP, and the approximate geographic location of the User's point of connectivity through the above session data.
WITH WHOM YOUR PERSONNEL DATA IS SHARED
SERVICE PROVIDER AND SUPPLIERS
Your information will be shared with the end service providers like CredyFi who are responsible for fulfilling your requests. You may note that while making a request with CredyFi, you authorise us to share your information with the said service providers and suppliers. It is pertinent to note that CredyFi does not authorise the end service provider to use your information for any other purpose(s) except as may be for fulfilling their part of the service. However, how the said service providers/suppliers use the information shared with them is beyond the purview and control of CredyFi as they process Personal Information as independent data controllers, and hence we cannot be held accountable for the same. You are,e therefore advised to review the privacy policies of the respective service provider or supplier whose services you choose to avail of.
CredyFi does not sell or rent individual customer names or other Personal Information of Users to third parties exceptfor sharing of such information with our business partners or vendors who are engaged by us for providing various referral services and for sharing promotional and other benefits with our customers from time to time based on their request history with us.
COMPANIES IN THE SAME GROUP
In the interests of improving personalisation and service efficiency, we may, under controlled and secure circumstances, share your Personal Information with our affiliate or associate entities. This will enable us to provide you with information about various products and services.
If the assets of CredyFi are acquired, our customer information may also be transferred to the acquirer, depending on the nature of the acquisition. In addition, as part of business expansion, development, restructuring, or for any other reason whatsoever, if we decide to sell, transfer, or assign our business, any part thereof, any of our subsidiaries, or any business units, customer information, including the Personal Information collected herein, shall be transferred accordingly.
Notwithstanding anything stated in this document, (Credyfi) may share your personal information basis your consent with credit bureaus/agencies (Transunion CIBIL, Experian, Equifax & CRIF High Mark), identity authenticating agencies (NSDL, UIDAI, State Transport Department, Digilocker verification entities, KUA/AUAs), regulatory or statutory bodies, financial/lending institutions, technology service providers, account aggregators, payment gateways and other parties (“referred to as third party”) on a need-to-know basis for the purpose of providing the lending services related to its respective lenders.
BUSINESS PARTNERS and THIRD-PARTY VENDORS
We may also share certain filtered Personal information with our corporate affiliates or business partners who may contact the customers to offer certain products or services, which may include free or paid products/services, which will enable the customer to have a better experience or to avail of certain benefits specially made for CredyFi customers. Examples of such partners are entities offering co-branded credit cards, insurance cover against loss of wallet, banking cards, or similar sensitive information, etc. If you choose to avail of any such services offered by our business partners, the services so availed will be governed by the privacy policy of the respective service provider. CredyFi may share your Personal Information with a third party that CredyFi may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, and data processing platforms.
We use non-identifiable Personal Information of Users in aggregate or anonymized form to build higher-quality, more useful online services by performing statistical analysis of the collective characteristics and behaviour of our customers and visitors and by measuring demographics and interests regarding specific areas of the Website.
We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates, and other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites. Any Personal Information which we collect and which we may use in an aggregated format is our property. We may use it, in our sole discretion and without any compensation to you, for any legitimate purpose, including, without limitation, the commercial sale thereof to third parties.
Occasionally, CredyFi will hire a third party for market research, surveys, etc. and will provide information to these third parties specifically for use in connection with these projects. The information (including aggregate cookie and tracking information) we provide to such third parties, alliance partners, or vendors is protected by confidentiality agreements, and such information is to be used solely for completing the specific project, and in compliance with the applicable regulations.
User Account and Data Deletion Policy
User-Requested Deletion
Users have the right to request the deletion of their accounts and associated data. To initiate the account deletion process, users must write an email to the email address below.support@credyfi.com
Deletion Timeframe
Upon successful verification, CredyFi will endeavour to delete the user's account and associated data within 15 business days. Certain data retention obligations or legal requirements may affect the actual deletion timeframe.
DISCLOSURE OF INFORMATION
In addition to the circumstances described above, CredyFi may disclose User's Personal Information if required to do so: by law, required by any enforcement authority for investigation, by court order or about any legal process; to conduct our business; for regulatory, internal compliance and audit exercise(s) to secure our systems; or to enforce or protect our rights or properties of CredyFi or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing Personal Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when such activities could harm anyone else. Such disclosure and storage may take place without your knowledge. In that case, we shall not be liable to you or any third party for any damages howsoever arising from such disclosure and storage.
USER-GENERATED CONTENT
CredyFi provides an option for its users to post their experiences by way of reviews, ratings and general poll questions and opinions. The customers also have the option of posting questions concerning a service offered by CredyFi or posting answers to questions raised by other users. These can be reviewed at the Mobile Application stores available on respective Android and IOS phones. may also hire a third party to contact you and gather feedback about your recent request. Though participation in the feedback process is purely optional, you may still receive emails, and notifications (app, SMS, Whatsapp or any other messaging service) for you to share your review(s), answer questions posted by other users. The reviews may be written or in a video or image format. The User Generated Content that CredyFi collects may be of the following kinds:
- Video created and shared
- Review and Ratings
- Questions and Answers
- Crowd Source Data Collection (poll questions)
- Opinions on Different Topics
Each User who posts reviews or ratings, Q&A, or photographs shall have a profile, which other Users will be able to access. Other Users may be able to view reviews, questions asked and answered, and photographs posted.
HOW CAN YOU OPT OUT OF RECEIVING OUR PROMOTIONAL EVENTS
You will occasionally receive email updates from us about sales in your area, special offers, new services, and other items. We hope you will find these updates interesting and informative. If you wish not to receive them, please click on the "unsubscribe" link or follow the instructions in each email message.
PERMISSION REQUIRED FOR USING OUR MOBILE APPLICATIONS
When the CredyFi app is installed on your phone or tablet, a list of permissions appears and is needed for the app to function effectively. There is no option to customise the list. The permissions that CredyFi requires for the data that shall be accessed, and its use are as below:
Android permissions:
Device & App history: We need your device permission to get information about your device, like OS (operating system) name, OS version, mobile network, ISP, hardware model, unique device identifier, preferred language, etc.
Based on these inputs, we intend to optimise your requests experience and use OS-specific capabilities to drive great infunnel experiences using components of the device’s OS, etc. Identity: This permission enables us to know about the details of your account(s) on your mobile device. We use this information to auto-fill your email IDs and provide a typing-free in-funnel experience. It helps us map email IDs to a particular user to give you the benefit of exclusive offers, cash-backs, etc. It also allows you to facilitate your Facebook login.
HOW WE PROTECT YOUR PERSONAL INFORMATION
All payments (if any) on the Website are secured. This means all Personal Information you provide is transmitted using coding. It is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. The website has stringent security measures in place to protect against the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorised access.
WITHDRAWAL OF CONSENT AND PERMISSION
You may withdraw your consent to submit any or all Personal Information or decline to provide any permissions on our Website or Mobile App as covered above at any time. If you choose to do so, then your access to the Website or Mobile App may be limited, or we might not be able to provide the services to you. You may withdraw your consent by sending an email to CredyFi.
YOUR RIGHTS QUA PERSONAL INFORMATION
You may access your Personal Information from your user account with CredyFi. You may also correct your personal information or delete such information (except some mandatory fields) from your user account directly. If you don’t have such a user account, then you may write to CredyFi.
ELIGIBILITY TO TRANSACT WITH CredyFi
You must be at least 18 years of age to transact directly with CredyFi and also to consent to the processing of your personal data, generally PAN India only.
We reserve the right to revise the Privacy Policy from time to time to suit various legal, business, and customer requirements. We will duly notify the users as may be necessary.
You may always submit concerns regarding this Privacy Policy via email to us at support@credyfi.com.
CredyFi shall endeavour to respond to all reasonable concerns and inquiries.