Nurix AI, founded by Mukesh Bansal, has raised $27.5 million in a funding round co-led by General Catalyst and Accel. The startup aims to create custom AI agents for businesses, focusing on enhancing productivity and efficiency. Bansal noted that the enterprise AI market is booming, but implementing AI requires significant integration and customization due to challenges like AI's "hallucination" issue. Nurix AI's first product targets customer service, using AI to improve interactions while maintaining a human touch. The company plans to develop its own voice AI models and support multiple languages, revolutionizing the BPO industry.