Zomato has raised its platform fee to ₹10 per order, leaving many customers frustrated during the festive season.
The fee, introduced at ₹2 in August 2023, was increased to ₹4 by January 2024, and now stands at ₹10, even for Gold members. This is on top of delivery and packing charges, making food orders more expensive. Users on social media expressed their anger, stating that food delivery costs are becoming unsustainable. Swiggy is expected to follow with a similar fee increase, further raising concerns among food lovers.